We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving process., products and services, meeting and exceeding customer satisfaction at all times.
The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director. It is compulsory that all staff recognise and accept our philosophy of quality service delivery, accepting accountability for their own output.
Commitment
- Fully identify and conform to the needs of our customers, improving customer satisfaction .
- Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
- Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
- Forge partnerships with our suppliers and major players in the private and public sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies.
- Achieving and maintaining a standard of excellence in the operation of our business.
- Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.
- Providing sufficient resources and equipment to ensure that we can operate to the documented management system. The management system is based on the principles of ISO9001:2009, The International Standard for Quality Management Systems.
- Ensuring that our quality management system provides a framework for the management and control of our activities for quality , Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company.
- Ensuring that all company policies and procedures have the full support of senior management.
- Continually monitoring and reviewing our quality policy to ensure that it remains relevant and effective to the changing needs of our customers.
- Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements.
- The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery.
- We are committed towards social welfare that’s why we are not using any child labour for direct or indirect work related to our organization. Our partners and suppliers are also instructed to follow it strictly.
Staff code of conduct
The code of conduct provides a guideline as to what is expected from staff in performing their daily tasks as well as providing a common ethical basis for individual conduct. Employees shall be committed to conducting themselves with accordance with the highest standards of integrity and ethics and in compliance with other legislation related to objectivity, independence and conflict of interest. The code shall act as a guide to employees as to what is expected of them from the ethical point of view, both in their individual conduct and in their relationship with others. Compliance with the code is expected to enhance professionalism and help to ensure service confidence in the sector. The primary purpose of the code of conduct is to promote a good exemplary conduct.
Except where otherwise stated, this code shall be a rule for all employees on full-time, part-time or contractual basis and for learners during their theoretical and workplace training.
- Employees have a duty to act fairly to all persons or stakeholders who have an interest in the organization, and shall not act in anyway unreasonable or discriminatory. In order to protect the integrity, impartiality and independence of the organization, all activities should stand up to the closest public scrutiny.
- Employees shall not except or solicit any gift, hospitality or other benefit that could influence, or be seen to influence his/her judgment, integrity and independence. Where there is doubt as to the appropriateness of a gifts, hospitality or other benefits, the employee concerned should discuss the matter with management.
- An employee shall honour the confidentiality of matters, documents and discussions, classified as being confidential or secret; not use or disclose any official information for personal gain or gain of a third party or an outsider and not use or allow to be used to further private interests and gains of others.
- An employee should not undertake remunerative work outside his/her official duties, or use office equipment for private work without the explicit approval from the management and use the organization’s equipment for private use.
- An employee should not engage in any transactions there are in conflict with or infringers on execution of his/her duties; involve him/her with action which may result in improper personal gain.
Occupation Health and Safety
With regard to the occupational Health and Safety, the organization is committed to provide:
- A safe place of work with safe access and exit.
- Safe equipment (including efficient maintenance).
- Use of proper PPE (Personal Protective Equipment) mandatory for all to avoid accident/Hazard/Near Miss.
- A safe working environment.
- Safe methods of handling, storing and transporting goods.
- First aid facilities governed by the Health and Safety regulations.
- Report accidents.
- Instruction and supervision of safe practices.
- Consultation with a view to making and maintaining effective arrangements for promoting health and safety.
In order to maintain our commitment to high levels of quality service delivery, we proactively seek to:
Implementation
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated initiatives. This Quality policy statement will be displayed prominently, and access to the complete Quality manual procedures will be available on the premises for reference by any employee.
